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Founded in 1989, HDI is the world’s largest membership, training, and certification association for technical support professionals. HDI curriculum addresses the needs of technical support professionals throughout their careers and the various maturity levels of their support operations.
Also known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. A Think Services company, HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network.
HDI serves approximately 50,000 community members and supports 68 local chapters worldwide.
HDI promotes active participation of its members through...
- Dynamic collaborations via HDI Local Chapters – providing members with the opportunity to meet in a local group setting to network and share ideas with other professionals in similar roles and industries
- Informative and thought-provoking industry reports, publications, and benchmarking tools – keeping you abreast of the latest industry trends and practices
- Internationally-recognized, standards-based training and certification programs – available in instructor-led and online settings
- Discounted attendance to HDI’s Annual Conference and Expo – bringing together renowned industry leaders to facilitate learning and participation at the world’s largest gathering of IT service and support professionals
HDI is part of Think Services, a division of United Business Media.
Below as some of the HDI Courses we offer:
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 Classroom Training
Whether you are a Help Desk/Support Center Analyst, Manager, or Director, HDI provides the certification and training to help IT service and support professionals provide excellent service, increase productivity and profitability, and decrease call times.
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Instructor-led Course |
HDI Member Price |
Non Member Price |
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$795 |
$895 |
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$1295 |
$1395 |
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$1295 |
$1395 |
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$1495 |
$1595 |
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 Indicates certification exam included in course price. |
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Online Training
These courses provide students with an independent learning experience. Log on to the Web-based course anytime, day or night, to study. All you need is high-speed Internet access. Many of the most popular courses include an online certification exam.
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Self-paced Online Courses |
HDI Member Price |
Non Member Price |
Includes Certification Exam
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$345 |
$395 |
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$545 |
$595 |
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$545 |
$595 |
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$645 |
$695 |
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$425 |
$445 |
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$135 |
$150 |
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$135 |
$150 |
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Virtual Training
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using Microsoft Live Meeting and a conference bridge, students can interact with the instructor without ever leaving their desk.
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Virtual Classroom Course |
HDI Member Price |
Non Member Price |
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$445 |
$495 |
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$445 |
$495 |
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$545 |
$595 |
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$545 |
$595 |
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$545 |
$595 |
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$545 |
$595 |
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$545 |
$595 |
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$545 |
$595 |
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$545 |
$595 |
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Our solutions are tailored to meet our clients' needs.
The first step to a world class IT solution is to understand the clients' needs, we thus take our time in discussing with the client to determine where the need lies and then design a solution that ensure the client derives maximum return-on-investment (ROI).
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